Employee Frequently Asked Questions?

Q:
What is an EAP?
A:
An Employee Assistance Program is a prepaid benefit by the employer to their employees and their immediate families. If you have any kind of a personal problem that is affecting you and/or a family member which may or may not yet be affecting your work, the EAP will be able to help. People come in for an assessment, may stay with the EAP counselor for some brief therapy (1-8 sessions) and/or be referred out to a community treatment provider for extended counseling.

Q:
What kinds of problems do people usually have?
A:
All kinds. These are just a few: stress, anxiety, parent/child, sexual abuse, grief, domestic violence, anger, job, legal, divorce, marital, financial, depression, serious mental illness, alcohol/drug abuse, etc.

Q:
What is an "assessment"?
A:
You will meet with one of our highly-skilled licensed EAP counselors. As you discuss your problem, your EAP counselor will be asking several question and together you will develop a plan called a "treatment plan" in order for you to work on your individual problem. The assessment usually takes about one hour. The vast majority of our assessments takes place in one of our offices. We also do assessments at hospitals, detox centers, emergency rooms, treatment facilities, or wherever we are called to see our EAP clients.

Q:
What is Brief Therapy?
A:
It is a specialized, focused type of therapy that usually is completed in 1-6 sessions depending on the seriousness of your problem. If it appears that you may need more than brief therapy, we will refer you out to a community treatment provider. If you have health insurance, we will refer you to a provider who takes your insurance. If you do not have health insurance, we will refer you to a community resource which may be free, or you will pay out of pocket on a sliding scale fee.

Q:
What is a Sliding Scale Fee?
A:
A provider works with a formula to determine your amount of income minus your expenses which gives you a fair, reasonable amount that you must pay out of pocket for services beyond your EAP benefit.

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